We know it can be tough to be decisive given the amazing range you have to choose from but it’s important to decide and return a product that’s not quite right for you as soon as possible to help us avoid losing the opportunity to make a future sale, which is important for us to keep running our business. Please read the following information carefully as it will help you to understand our policies and will ensure that we can assist you in the best possible way.
*** Due to hygiene reasons, we do not offer any returns or exchanges on swimwear products.
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and email us at firstname.lastname@example.org with the picture attached and a description of the fault. Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:
If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we cannot see the fault clearly and the product requires additional inspection we will ask you to return the product to us to the following address:
3-1 Sophie Suite. Anada Villa. 27/2 Phu Dong Thien Vuong. Ward 8. Da Lat City. Vietnam.
+84 636 514 314
If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.
We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of aging in a well-loved product.
We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on 0636 514 314 (within Vietnam) or +84 636 514 314 (outside Vietnam) or email email@example.com immediately so we can rectify the problem at no cost to you.